How we operate
If you don’t know or aren’t sure of what you require and your premises are in Gloucestershire, London, Surrey, Berkshire, Oxfordshire or Wiltshire Lesley Duro will visit you, discuss exactly what you wish to achieve and advise you accordingly. She will bring fabric samples and show you examples of the various styles and finishes available or provide sketches of any unorthodox concepts. She will then take precise instructions and measurements and provide a written quotation. If this quotation is accepted we will ask for a deposit (see below), produce the goods and then come and deliver, hang and dress them, at which time you will settle the remainder of the account. Lesley’s time, knowledge and advice is of course valuable, we therefore charge £100 for this initial consultation, but this fee will be fully deducted from your account if you proceed with the project.
If your premises are outside our area we may be able to make special arrangements to visit you, but we do offer a mail order service which works as follows: You will tell us what treatments and styles you require and we will quote accordingly. If you accept the quotation, you will provide precise measurements (we will e-mail, fax or post you a form for this purpose, but strongly recommend that those measurements are taken from tracks or poles already installed) and payment in full. Within 14 days of receiving all fabrics and trimmings we will courier your goods with full installation instructions. Do call us for further details.
The deposit will consist of a full payment for any fabrics, tracks and accessories that we are supplying with the making costs payable upon delivery or installation.
We have accounts with the major fabric houses, but also do our very best to source any other commercially available fabric no matter how obscure. We endeavour to offer competitive prices for all fabrics we supply. We do not supply discounted fabrics via the internet for anyone not using our curtain-making services.
Unlike most curtain-makers, we are perfectly content to make up your window treatments and soft furnishings with fabric that you are supplying. We will always give you the fabric quantities required, but it is your responsibility to have it delivered to us, to ensure the fabric is actually of the quantity given and it is free from flaws.
Our word is our bond. We are not just selling window treatments and soft furnishings, we are selling our personal integrity and reputation. We cannot overstate how important those are to us!
Get in touch for your next project.
All of our products are custom-made and hand finished to your exact specifications. This means that every product is precisely cut to ensure a perfect fit. Attention to every detail results in superior quality and high end construction.