How we operate

If you know exactly what you require and your premises are in Gloucestershire, London, Surrey, Berkshire, Oxfordshire, Wiltshire or Avon please contact us with rough measurements and style details and we will give you a ball park figure. If that is within your budget, we will then visit you and take precise instructions and measurements and provide a written quotation. If this quotation is accepted we will ask for a deposit (see below), produce the goods and then come and deliver, hang and dress them, at which time you will settle the remainder of the account.

If you don’t know or aren’t sure of what you require and your premises are in Gloucestershire, London, Surrey, Berkshire, Oxfordshire, Wiltshire or Avon we will visit you, discuss exactly what you wish to achieve and advise you accordingly. We will bring fabric samples and show you examples of the various styles and finishes available or provide sketches of any unorthodox concepts. We will then take precise instructions and measurements and provide a written quotation. If this quotation is accepted we will ask for a deposit (see below), produce the goods and then come and deliver, hang and dress them, at which time you will settle the remainder of the account. Our time, knowledge and advice is of course valuable, we therefore charge £75 + vat for this initial consultation, but this fee will be fully deducted from your account if you proceed with the project.

If your premises are outside our area we may be able to make special arrangements to visit you, but we do offer a mail order service which works as follows: You will tell us what treatments and styles you require and we will quote accordingly. If you accept the quotation, you will provide precise measurements (we will e-mail, fax or post you a form for this purpose, but strongly recommend that those measurements are taken from tracks or poles already installed) and payment in full. Within 14 days of receiving all fabrics and trimmings we will courier your goods with full installation instructions. Do call us for further details.

Deposits

The deposit will consist of a full payment for any fabrics, tracks and accessories that we are supplying plus 50% of the quoted making costs (including any linings we are supplying).

Fabrics

We have accounts with the major fabric houses, but also do our very best to source any other commercially available fabric no matter how obscure. We endeavour to offer competitive prices for all fabrics we supply. We do not supply discounted fabrics via the internet for anyone not using our curtain-making services.

Unlike most curtain-makers, we are perfectly content to make up your window treatments and soft furnishings with fabric that you are supplying. We will always give you the fabric quantities required, but it is your responsibility to have it delivered to us, to ensure the fabric is actually of the quantity given and it is free from flaws.

Our word is our bond. We are not just selling window treatments and soft furnishings, we are selling our personal integrity and reputation. We cannot overstate how important those are to us!